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Shipping & Returns

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All USA 48 State Domestic shipping is FREE when your order total is $50.00 or greater unless you upgrade by selecting option USPS Priority. Shipping to the 48 states for orders less than $50.00 will be charged $5.99. Our Paypal email is if you need to make a payment. Email when Payment is completed.

International shipping is welcome. Use the Shipping Estimator in your shopping cart to check your current rates. UPS Airmail shipping on a complete 20" bicycle is $150.00 and up to the following countries: United Kingdom, France, Italy, Spain, Germany, Belgium, Japan, New Zealand and Australia and more. Complete 20" bikes ship for $85.00 and up to Most of Canada via USPS. Frames to Canada ship for $60 and up. Cranks to Canada ship for $35.00 via USPS Airmail. Wheels ship for $50.00 and up to most of Canada. These are rates based on total box weight. If your received a Shipping Quotation amount please type it in your order comments on the order form. We do ship APO/FPO. For bike frames, USPS Priority mail to APO is estimated at $50.00. FPO is $65.00. Shipping a frame or wheelset to the following countries is estimated at $85.00: United Kingdom, France, Spain, Germany, Belgium and Japan. Shipping up to 6lbs to the following countries is estimated at $40.00: United Kingdom, France, Spain, Italy, Germany, Belgium, Japan, New Zealand and Australia. 

We can airmail to Italy by freight forwarder (courier) all customs prepaid. Complete 20" bikes mail this way for $250.00. Type Courier in the order form comments field for this service.

Note: Indonesia shipping is available if prepaid by Money Gram, Western Union, Bank Wire Transfer, verified Paypal account or address verified credit card.
If credit card you will have to verify a random withdrawal amount for security check. 

Returned items must be received back within 7 days of your shipment receipt date. Must be unused and in original packaging. Certain item are not returnable. Restocking fees may be applied. Call us when we receive your returned item. 

Remember: Bikes are for Fun! Don't allow your bike to get you down or stressed out.

If we made a mistake on your order, we apologize and will fix it for you. Since we spend lots of time carefully checking your order this is very rare.

If there's an issue with something you purchased from us, you can either bring it to our store or ship it back.

Please follow all the steps below if you need to return or exchange something. You do not need a return authorization # unless your return is over $100.00. If you return is greater than $100.00 please call for assistance. All returns & exchanges are for the purposes of correction and no other reasons are acceptable. For your special needs please call. If you need money refunded you will have to include the credit card number and expiration date of the same card you used for the original transaction. Be sure to include a printed copy of your original invoice in your return box. This can be printed by logging on to your ACE Account. Include a copy of any paper work you received on your original order. Additionally, include full explanation so that your return can be handled without delay. Carefully pack your return so it does not get damaged. Returned items must be received back within 7 days of your shipment receipt date. All returns are subject to restocking fees. Bikes, bike kits and frames and certain high cost products/brands are not returnable. We suggest you sell your item on eBay, Craigslist or Amazon if its not returnable.

Ship your returns/exchanges via Ground UPS or insured US Mail (we do not accept CODs). We will not refund your return shipping costs. We do however pay the shipping back to you on exchanges which most mail orders do not do for you. Please include your original receipt and the credit card # you used for the purchase. Merchandise returned that appears used or poorly packaged will not be refunded. (Labor fees are not refundable, i.e., custom built wheels.) Complete bikes, frames, sale items and some other items can not be returned due to high costs of shipping and risk of damage.

We have enjoyed your business since 1981 and we thank you!

Here's our return address:
Return and Exchanges
275 Floral Ave
Johnson City New York 13790


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