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ACEBMX Customer Service
Remember: Bikes are for fun. Never allow your bike to get you down or stressed out.

Returns & Exchanges Instructions:

Returned items must be received back within 7 days of your shipment receipt date. They must be unused and in original packaging. Certain item are not returnable (see below). Restocking fees may be applied, but are usually not applied.

If we made a mistake on your order, we apologize and will fix it for you. Since we spend lots of time carefully checking your order this is very rare.

If there's an issue with something you purchased from us, you can either bring it to our store or ship it back.

Please follow all the steps below if you need to return or exchange something. You do not need a return authorization number unless your return is over $100.00. If your return is greater than $100.00 please call for assistance. All returns/exchanges are for the purposes of correction and no other reasons are acceptable. For your special needs please call. If you need money refunded you will have to include the credit card number and expiration date of the same card you used for the original transaction. Be sure to include a printed copy of your original invoice in your return box. This can be printed by logging on to your ACE Account. Include a copy of any paper work you received on your original order. Additionally, include full explanation so that your return can be handled without delay. Carefully pack your return so it does not get damaged. Returned items must be received back within 7 days of your shipment receipt date. Returns are for the purpose of correction of a mistake. Bikes, bike kits, wheels and frames and certain high cost products/brands are not returnable due to high costs of shipping and risk of damage.

Ship your returns/exchanges via Ground UPS or insured US Mail (we do not accept CODs or refused packages). Sorry, we can not refund your return shipping costs. We do however pay the shipping back to you on exchanges which most mail orders do not do for you. Merchandise returned that appears used or poorly packaged will not be refunded. (Labor fees are not refundable, i.e., custom built wheels.) 

We have enjoyed your business since 1981 and we thank you!

Here is our return address:
Return and Exchanges
275 Floral Ave
Johnson City New York 13790


Have a question? Need a little help? Feeling confused? Call us or email.

1-607-723-1868 evenings and weekends (email if no answer)

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